Frequently Asked Questions
We hope that you will find the answers to you questions below. But please remember, we are always happy to talk to you on the phone to discuss your cleaning needs and answer any of your questions.
Q: How do I book the cleaning service?
A: You can contact us by phone or email. We provide a quick response to all enquiries and will offer you a slot for free estimation visit at the earliest convenience. We will discuss your cleaning needs and if you have any special requirements for day and time of cleaning visits.
Q: How do you ensure performance, reliability and honesty?
A: To maintain the best service, we constantly monitor our Cleaners’ performance. We actively seek feedback from our Clients and our Cleaners. We also carry out spot checks as part of our 'Quality Assurance' to ensure that our Clients and also our Cleaners are happy.
Q: Do you use Agency Cleaners?
A: No we don’t but we do have cleaners who are self-employed. These cleaners go through the same vetting procedures and are supervised in the same way as our employed staff but as it is their own business, we benefit from the having especially motivated and exceptionally professional cleaning staff who are investing themselves in their own cleaning business.
Q: How do you vet your cleaners?
A: We first carry out a telephone interview. If the applicant seems suitable we then arrange second interview to take place in their home. Only after taking proof of ID and address along with references we accept them onto our database. Every cleaner we employ must have two references, which we check and permission to work in the UK.
Q: What happens if I am not happy with my cleaner?
A: If a Cleaner does not meet our high standards we will either discuss our concerns to allow the Cleaner to enhance their performance or alternatively replace the Cleaner without delay.
Q: Are your cleaners insured?
A: Yes, we have a comprehensive insurance. It covers public liability, employer liability, employee liability, product liability. Our insurance policy also covers theft and loss keys.
Q: Do I have to supply cleaning materials and equipment?
A: Agob Cleaning Services bring their own cleaning materials and equipment. We use market leading eco-friendly cleaning products and equipment which meet national health and healthy standards. It is not a problem, however, if any customer prefers to supply the cleaner with their own cleaning materials. We take a note of any specific requirements and include it in the individual cleaning plan.
Q: Can I recommend AGOB Cleaning Services to a friend or neighbour?
A: Yes! We like to reward our customer who recommend our services. When you refer a friend we will give you a gift voucher or a free cleaning as you please.
You can also give us a call or ask your friend to contact us by phone or email and our helpful team will set up your referrals account. You can refer as many friends and neighbours as you wish.
Q: Can I have the same cleaner every time?
A: Yes, if you are happy with your cleaner, we will make sure you get the same cleaner every time though we cannot guarantee this during holidays, sickness absence, and staff rotation. If your regular cleaner is sick or on holiday we can send you a replacement.
Q: Do you clean before or after working hours?
A: We can clean at any time, 24 hours a day, 7 days a week.
Q: How long in advance do I need to book a service?
A: The earlier you book the better. We can book you in on short notice too.
Q: What payment methods do you accept?
A: We accept cash on completion of job, BACS, all major debit and credit cards. For regular domestic cleaning the most convenient way is to set up a standing order or bank transfer. Our bank details are available on request.
Q: What happens if I move house?
A: We can transfer your account to your new address within the Glasgow area and Edinburgh.